SNAP Inc., a world-class solutions provider of information technology, knowledge management, and training services, is proud of becoming a member of the Seaport-e community with the award of IDIQ Contract # N00178-15-D-8517 to provide professional services for all NAVSEA Program Executive Officers, Directorates, and field activities.
Core Business Areas
Information Technology Services - Knowledge management, technology assessments, Internet/intranet design and development, application design, custom databases, network design, and help desk operations.
Training and Training Support Services - Instructional systems, materials, and personnel to meet the needs of a broad spectrum of Government and private enterprises, including e-learning technologies, instructor-led, web-based, and computer-based Courseware development, and training support.
Mission-Critical On-site Support Services - Operational support at customer sites, back office support, project management and administrative support.
The keys to our success and the benefit that we bring to our customers include:
A fresh perspective and extensive experience in performing on high-profile mission-critical operations
A service culture dedicated to customer satisfaction with leadership driven by seasoned, experienced project and program managers
An integrated team working in partnership with all customers
An entrepreneurial spirit which fosters creativity and innovation
A performance-based approach aligned with customer objectives
An unparalleled performance record
SNAP, Inc. is poised and ready to serve Seaport-e customers and welcomes the opportunity to discuss our in-depth technical expertise to successfully meet Task Order requirements.
Seaport-e Task Orders Received:Solicitation, Offer, and Award
0001 Order for Supplies or Services
SNAP, Inc. has reachback to an extensive list of industry teaming partners and subcontractors. SNAP does not currently have any specific team members identified, team members will be recruited on an as needed basis to support various Seaport-e task orders.
SNAP is a new vendor on the seaport-e contract and we look forward to providing summaries of our experience as it becomes available.
Description of the Contractor’s Quality Assurance Program
Quality is paramount to SNAP, Inc. We do not consider Quality Control and Quality Assurance just a series of reviews to identify defects and inadequate performance, but a proactive system of interrelated processes that involves every aspect of a project, from initial identification of requirements to identification of risk and development of risk mitigation strategies, to selection of the right people and the right tools to do the job, to the delivery of the final product or service. Together, these processes form our Quality Management System (QMS). We bring extensive experience implementing and applying standard procedures by which we can perform, monitor, and control Task Orders, thus assuring the quality of our products and services. Our processes and methodologies are constantly reviewed and refined in response to changing program requirements, lessons learned, and advances in management tools and techniques.
As part of our commitment to ensuring that every deliverable and service is delivered to the highest standards of quality, we have a dedicated Quality Control Officer and other Quality Control personnel in our management structure. We work to establish and refine procedures for the development and delivery of all products and services and verify that Task Order products and services are sound, meet the requirements of the Task Order, and function as specified in the Task Order. Using an iterative approach, we test all deliverables using industry-proven test methods following the guidance established between the QA personnel and the customer. Only when testing verifies that the products and services have passed all necessary test criteria will the SNAP Program Manager confirm that the product is complete and ready for delivery.
SNAP’s QMS provides increased value to the Government by taking the following measures to ensure quality:
Perform detailed early planning, including a thorough evaluation of program requirements and interrelationships, so that QA is built into all activities
Maintain frequent and open communication to ensure that all team members and customer representatives are fully informed at all times on issues pertaining to the contract
Carefully review the requirements for each task to understand what the customer wants and establish quality standards for each requirement
Design and document customized QA procedures and checkpoints based on SNAP’s QA Plan and project requirements
Identify any risks that might affect our ability to meet the requirements and take action to mitigate or reduce those risks
Assemble a team of the best and most qualified people to perform the required work and provide them the tools and support needed to produce a quality product
Implement QA procedures and standards for each phase of a project, including corrective measures and process/product improvement guidelines
Monitor performance and adherence to our quality processes throughout project
Perform ongoing internal and external checks and reviews to ensure that standards and requirements are being met and maintain quality records
Perform qualitative and quantitative assessment analysis using observation, interviews, and review of records to detect quality issues that need to be addressed through training or process improvement based on lessons learned
This systematic approach ensures that quality is addressed continuously throughout the duration of the contract.
The objectives of our QMS include:
Focusing on the prevention rather than the resolution of problems by implementing effective quality processes
Holding all personnel accountable for the quality of their products and services
Encouraging continual improvement in work processes, procedures, techniques, tools, and standards to increase the quality, timeliness, and cost-effectiveness of performance
Delivering products and services that meet or exceed customer expectations and are compliant with applicable contract and project requirements
Applying SNAP’s quality processes that have been developed and refined over the years.
Customizing processes based on input from team members and the Government and the specifics of Task Order requirements
The benefits of this approach to the program are innovative, quality training solutions produced in less time, with less risk, and at a lower cost.
Points of Contact for Seaport-e Program